What action should be taken during a non-compliance incident according to laboratory protocols?

The correct action to take during a non-compliance incident, as outlined in laboratory protocols, is to document the incident and review it. This approach ensures that there is a clear record of what occurred, which is essential for understanding the circumstances surrounding the non-compliance. Documentation serves as a foundational element for any subsequent investigation and evaluation of procedures and practices in the laboratory.

By reviewing the documented incident, laboratory personnel can identify the root causes of the non-compliance, assess its potential impact, and develop strategies for preventing future occurrences. This reflective process is integral to quality control and continuous improvement within the laboratory setting, fostering an environment of learning and accountability.

The other options can detract from the thorough investigation process. Postponing an investigation can lead to further complications and allow issues to persist. An open forum discussion may not yield the necessary detail or focus that documentation provides, and alerting external authorities may not be appropriate unless it's required by specific regulations, which could escalate an issue prematurely without fully understanding the context. Thus, properly documenting and reviewing the situation is the first and most critical step in addressing non-compliance effectively.